Support

For support with the ChiWay iOS app, email us at support@chiway.app. We usually reply within 1-2 business days.

Please include your device model, iOS version, app version if available, the email associated with your account, and a short description of what happened.

App-store subscriptions are managed through Apple or Google. Web subscriptions started from the quiz checkout are managed through RevenueCat and Stripe; include the checkout email in your message so we can find the subscription.

Web subscriptions purchased through the ChiWay quiz checkout include a 30-day money-back guarantee. If ChiWay is not a fit, contact us within 30 days of purchase and include your checkout email so we can process the refund. See the Cancellation & Refund Policy for details.

For account or personal data deletion requests, see Data Deletion.

We cannot provide medical advice. If you have questions about pain, symptoms, injuries, balance issues, medications, or whether exercise is safe for you, please contact a qualified medical professional.